IT Helpdesk L2 Engineer

Key Responsibilities • Manage and maintain the local IT infrastructure, including network, local file servers, and printing services. • Provide end-user support for laptops — troubleshooting both hardware and software issues. • Perform daily monitoring of the server room to ensure systems are healthy and operational. • Diagnose and resolve local network and Wi-Fi issues, collaborating closely with L2/L3 infrastructure teams as needed. • Maintain high CSAT (customer satisfaction) with local management and end users through responsive, professional support. • Participate in L2-level tasks and initiatives alongside global IT teams. • Occasionally write clear instructions/guides for end users (rare, but expected when needed). • Create and maintain Knowledge Base (KB) articles to document solutions and processes. • Support users local and remotely in different regions - at least 2 years of experience in an IT Support / IT Engineer role, with a Bachelor's degree in IT, Electronics or a related field. - Strong working knowledge of Windows 11 and MS Office. Knowledge of Linux and macOS will be considered an advantage. - Hands-on experience with Active Directory (required). - Familiarity with Microsoft Entra ID and O365 (advantageous). - Solid troubleshooting skills across hardware and software issues. - Experience supporting local network infrastructure (LAN, Wi-Fi, printers and file servers). - Comfortable working independently in a small IT team/environment while coordinating with larger global teams. - Strong customer-service orientation and communication skills. - Full professional command of both English and Hebrew, including written and verbal communication. - Ability to document processes clearly and maintain internal knowledge bases. - Well-organised, open-minded, proactive and a team player. - Willingness to learn new technologies and continuously develop IT skills. - **CV must be submitted in English only.**