Senior Global Technical Support Engineer

We are seeking a technically strong and highly motivated Senior Global Technical Support Engineer to join our global service organization. This is a high-impact, hands-on role combining advanced troubleshooting, global field support, product reliability improvement, and active involvement in NPI and product development processes. You will serve as a senior technical authority within the service organization and a key interface between Service and R&D. This position includes international travel (~30%), including short-notice travel during critical escalations. Key Responsibilities Advanced Technical Support • Provide expert-level remote and on-site support for complex system issues • Lead critical customer escalations and drive resolution end-to-end • Support and guide Field Service Engineers worldwide • Improve First-Time-Fix and reduce recurring technical issues Escalation & Reliability Ownership • Take ownership of critical Down events until full system recovery • Lead structured Root Cause Analysis (RCA) processes • Analyze reliability trends (MTTR / MTBF) and recurring failure patterns • Drive corrective and preventive improvements Service Representation in NPI & ECO • Represent Service in NPI processes and Design Reviews • Ensure serviceability considerations are embedded in system architecture • B.Sc. in Electrical Engineering / Mechanical Engineering / Physics or related field • 4+ years of experience supporting complex multidisciplinary systems • Strong background in advanced troubleshooting and RCA • Experience working directly with customers in technical environments Technical Capabilities • Deep system-level understanding (HW + SW + Process) • Strong analytical and diagnostic skills • Ability to operate independently in high-pressure situations • Experience with reliability analysis methodologies — advantage • Experience with X-ray systems or high-voltage imaging systems — advantage Personal Profile • High ownership and accountability • Strong motivation and continuous learning mindset • Big-picture thinking with attention to detail • Ability to influence and lead without formal authority • Excellent communication skills Language & Travel • Hebrew – native level • English – high proficiency (verbal and written) • Availability for international travel (~30%), including short-notice travel when required