Head of Client Solutions and Account Management

The Head of Client Solutions and Account Management leads the teams that prove value before the sale and grow it after. You own the technical win in pre-sales and the retention, expansion and growth of the installed base in post-sales, and you make the handoffs to instillation and deployment team seamless. You are a player-coach: you build and lead the teams and stay close to key deals and accounts. Lead the Sales Engineers across the pre-sales cycle: demos, Proofs of Value, RFPs and tenders, technical proposals and pricing input. Set the standards for POV design, KPI definition and go/no-go decisions, and ensure the technical discovery and tech spec for each deal are complete. Work with Finance, Operations and Product on pricing, hardware logistics and demo environments, and prepare each closed deal for post-close deployment. Support Sales on strategic and high-value deals. Lead the Account Managers in onboarding, utilization, customer experience, renewals, and expansion and upsell across the installed base. Own retention and revenue-per-account performance: account health scoring, risk management, governance cadence and QBRs. Make sure expansion is routed correctly: physical expansion to Deployment, and features and VAS activated directly. Act as executive sponsor and escalation point for key federation and enterprise customers. Hire, coach and develop Sales Engineers and Account Managers; set objectives and performance standards. Set the operating model, handoffs, forecasting and reporting across pre- and post-sales, and keep the CRM and CS dashboards accurate. Work with Sales, Deployment/Operations, Product and Finance to remove friction across the customer lifecycle. Turn customer and field insight into roadmap input and into improvements to pricing and packaging. Adapt the model to regional needs and extend it as the remit grows. 8+ years in pre-sales, solutions engineering, account management or customer success, including 3+ years leading teams. Experience leading both technical pre-sales and post-sales or customer success teams, or a strong record in one and a clear route into the other. Track record of retention and expansion results in subscription, SaaS or technology services. Experience with enterprise or federation-scale deals, RFPs and pricing and commercial structures. Technical depth in video streaming, APIs, cloud/SaaS and networking/AV sufficient to guide the team. Experience managing teams and customers across regions, time zones and regulatory environments. Strong data and forecasting skills, and the ability to influence senior stakeholders. Willingness to travel regionally and internationally; strong English, with additional languages an advantage. At Pixellot, you'll help shape the future of sports technology while leading the teams that drive customer success and business growth. You'll have the opportunity to make a real impact, work with global customers, and collaborate across technology, product, and commercial teams. Join the Team! Ready to lead both pre-sales and post-sales, build strong customer relationships, and drive growth in a fast-moving global sports-tech company? We'd love to hear from you!