General Manager- Business Unit

Role Overview We are seeking a business-oriented, execution-driven General Manager to lead a Business Unit, with full accountability for its financial performance, commercial growth, customer satisfaction, operational delivery, and organizational effectiveness. The ideal candidate combines strong business acumen, operational excellence, and people leadership, with the ability to translate strategy into results, build high-performing teams, and drive sustainable growth. Key Responsibilities 1. Business Leadership & Commercial Growth Define and execute business strategy, owning P&L, revenue, profitability, margins, and retention. Drive new business through direct sales in Israel and international reseller channels, while expanding existing customer relationships and identifying upselling opportunities. Lead sales execution, pipeline management, forecasting, and revenue growth. Establish business priorities, targets, and performance plans. 2. People Leadership & Organizational Development Lead multidisciplinary teams across Sales, Customer Support, Customer Success, and Project Management. Develop a strong leadership team, establishing clear ownership, accountability, and decision-making. Foster a high-performance, collaborative, customer-focused culture while empowering teams to take ownership and drive continuous improvement. Lead organizational change while maintaining employee engagement and business continuity. 3. Operational Excellence & Customer Experience Own end-to-end project execution, service delivery, and fulfillment of customer commitments. Ensure delivery meets agreed scope, timelines, quality standards, and customer expectations. Establish KPIs, dashboards, SLAs, and management processes to drive operational visibility, efficiency, and accountability. Improve processes, productivity, and scalability while proactively addressing delivery risks and resource constraints. Drive customer satisfaction, retention, and long-term relationships; act as executive sponsor for strategic accounts and critical escalations. 4. Cross-Functional Leadership & Product Alignment Partner with R&D, Product Management, Finance, and Marketing to align business strategy, product capabilities, and commercial priorities. Influence product roadmap and go-to-market decisions based on customer needs, market opportunities, and business objectives. Develop and manage international reseller partnerships and drive alignment across organizational functions. Required Experience & Qualifications Proven experience as a General Manager, Business Unit Leader, COO, VP Operations, or similar senior leadership role. Strong track record combining commercial growth, P&L ownership, financial management, and operational execution. Experience leading multidisciplinary teams and developing managers. Demonstrated success improving operational efficiency, service delivery, and customer satisfaction. Strong customer and commercial orientation, including strategic account management and complex escalations. Experience in B2B software, enterprise solutions, or technology-driven businesses. Excellent leadership, communication, decision-making, and stakeholder management skills. Industry-specific enterprise software experience is an advantage; software implementation and service operations experience is highly valued.