Team Leader, Solutions & Innovation Team

Lead, mentor, and grow the Solutions & Innovation Team - IT escalation specialists, including setting priorities, goals, and individual development plans. Provide technological leadership across the global Support organization - Help Desk, Field Tech & Deployment, and Application HelpDesk, including setting standards and best practices. Maintain strong working knowledge of identity (Microsoft Entra ID), endpoint management (Intune, Kandji), and VDI (vSphere) platforms to guide the team and support the wider Support organization (hands-on MDM administration is not a core part of this role).