Cisco Voice & Telephony Specialist

abra professional services is seeking an experienced Cisco Voice & Telephony Specialist to manage, implement, and maintain enterprise telephony, voice, and recording systems. This is a full-time position located in central Israel, offering a hybrid work model. Key Responsibilities: • Implement, operate, and maintain NICE and ACE recording systems. • Manage and maintain Cisco IP Telephony environments, including CUCM and Cisco IP Phones. • Configure CUCM, Cisco phones, SIP, Trunks, and related telephony components. • Support network and communication infrastructure, including TCP/IP and RTP protocols. • Support and lead technical projects, including technical specifications, installation, implementation, and user training. • Work with Windows and Linux operating systems. Requirements: • At least 5 years of relevant professional experience – mandatory. • Experience implementing, operating, and maintaining NICE and ACE recording systems – mandatory. • Hands-on experience managing Cisco IP Telephony environments, including CUCM and Cisco IP Phones – mandatory. • Experience configuring CUCM, SIP, Trunks, and telephony components – mandatory. • Strong knowledge of networking and communication protocols, including TCP/IP and RTP – mandatory. • Experience supporting and implementing technical projects, including technical specifications, installation, and training – mandatory. • Experience working with Windows and Linux environments – mandatory. • Proficiency with Microsoft Office tools – mandatory. • Ability to work both independently and as part of a team – mandatory. • Strong service orientation and excellent interpersonal skills – mandatory.