Product Solution Expert

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary We are seeking a highly skilled Product Solution Expert (PSE) to serve as a technical authority for NetApp data management, storage, and cloud solutions. The PSE will provide expert-level technical leadership, advanced troubleshooting, architectural guidance, and operational best practices for ONTAP-based cloud services. This role combines deep ONTAP expertise with cloud architecture knowledge to support customers, engineering teams, and business stakeholders in designing, operating, and optimizing scalable, secure, and resilient cloud storage solutions. The ideal candidate will possess extensive experience with ONTAP technologies and a strong understanding of public cloud platforms and cloud-native storage architectures. Responsibilities Serve as the technical authority and primary escalation point for complex issues involving NetApp ONTAP-based cloud storage solutions. Provide expert analysis, troubleshooting, architectural guidance, and recommendations to customers and internal stakeholders. Act as a trusted advisor, helping define operational best practices and long-term storage strategies. Collaborate with cross-functional teams to resolve complex technical challenges. Design, configure, administer, and optimize NetApp ONTAP solutions in public cloud environments, including storage provisioning, data protection, performance optimization, and capacity planning. Serve as a subject matter expert, mentoring and enabling technical support and engineering teams. Develop and implement storage strategies, standards, and best practices aligned with business and cloud architecture goals. Evaluate and recommend improvements to storage infrastructure, processes, and procedures to enhance efficiency, reliability, and security. Provide guidance on data protection, disaster recovery, cyber resilience, and business continuity strategies utilizing ONTAP technologies. Partner with cloud architects and customers to design and implement scalable, secure, highly available, and cost-effective ONTAP-based storage solutions. Participate in performance analysis, capacity planning, and optimization of FSx for ONTAP environments. Recommend integration approaches between ONTAP solutions and cloud-native services, applications, and platforms. Stay current with advancements in NetApp ONTAP, public cloud technologies, and storage best practices. Participate in an on-call rotation and support critical issues across global time zones as required. Job Requirements Bachelor’s degree in computer science, Information Technology, or related field. Relevant certifications (e.g., NetApp Certified Data Administrator, NetApp Certified Implementation Engineer, cloud certifications) are highly desirable. Proven experience as a NetApp ONTAP Subject Matter Expert, with a deep understanding of NetApp ONTAP storage solutions, including configuration, administration, troubleshooting and optimization. Strong knowledge of storage and data management concepts, protocols (e.g., NFS, CIFS, iSCSI), and technologies (e.g., RAID, snapshots, replication). Experience in providing expert level support, with advanced troubleshooting skills and the ability to diagnose and resolve complex storage-related issues. Strong understanding of public cloud infrastructure and services, including experience with one or more major cloud providers such as AWS, Microsoft Azure, Google Cloud Platform (GCP), or Oracle Cloud Infrastructure (OCI). Proficiency in cloud architecture concepts and experience designing, implementing, and operating ONTAP-based solutions in public cloud environments. Strong communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Ability to work collaboratively in a team environment and effectively manage multiple priorities and tasks. Continuous learning mindset and willingness to stay updated with advancements in NetApp ONTAP and cloud technologies. Flexibility to work across different time zones to support global operations. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making. Show more Show less