Integration Team Lead & HD

IT Infrastructure Maintenance Team Lead We are looking for an IT Infrastructure Maintenance Team Lead to directly manage a four-person technical team responsible for end-to-end maintenance and day-to-day operations of customer IT infrastructure across test and production environments. The role combines people management, responsibility for service availability, and hands-on troubleshooting across systems and networking, with a slight emphasis on networking. **Key Responsibilities** - Manage four direct reports, prioritize and assign work, coach team members, and track tasks through completion. - Oversee day-to-day operations and preventive maintenance across customer test and production environments, including updates and configuration changes. - Lead incident response and escalations from initial diagnosis through service restoration, coordinating with customers, vendors, and technical specialists. - Troubleshoot and resolve issues hands-on across switching, routing, servers, Active Directory, and virtualization environments. - Document incidents and changes, maintain operating procedures, and review recurring issues to prevent repeat incidents. Required Qualifications - Previous experience directly managing a technical team. - Experience operating and maintaining production IT infrastructure, including incident resolution and change management. - Hands-on experience diagnosing and resolving both systems and network issues, including working with switches and routers. Stronger hands-on networking experience is preferred. - Availability to work outside standard business hours and willingness to visit customer sites, including international travel as needed. - Willingness to undergo a security clearance process. Preferred Qualifications - Experience maintaining IT infrastructure across multiple customer environments or sites. - Experience coordinating incident resolution with customers and vendors through service restoration.