Field Engineer

Field Engineer SeeTrue is an exciting Artificial Intelligence startup in the heart of Tel Aviv (a short walk away from Azrieli train station). SeeTrue is leveraging Machine Learning and Computer Vision to bring AI to optimize passenger journeys, making security screening accurate, fast, and less manual. We are looking for a skilled and motivated Field Engineer to join our technical team. In this role, you will be responsible for the end-to-end installation and configuration of our systems at customer sites worldwide. This position is ideal for a "hands-on" professional who enjoys a mix of complex software environments and physical infrastructure work. The position includes on-site work (travel) and On-call Duty to support our customers and keep their systems running smoothly. Responsibilities On-site Installation: Lead physical deployment, including racking, cabling, and connecting power/networking infrastructures at client sites. System Configuration: Install and configure Ubuntu/Linux-based environments (Docker Compose services, systemd, VPN/SSH remote access) and ensure seamless integration with the customer’s system. Tier 2 Support & On-Call Duty: Provide technical support to international customers both during the installation phase and as part of ongoing post-installation support . Investigate and troubleshoot complex issues by analyzing logs and configurations, escalating to R&D when needed and keeping the customer updated until resolution. Networking: Troubleshoot and optimize network connectivity (TCP/IP, DNS, Firewalls, static IPs, VLANs) to ensure system stability. Documentation: Maintain knowledge base guides and site-visit reports. Requirements Experience: At least 2 years of experience in technical support or field engineering, working with international customers . Technical Expertise: Proven experience with Ubuntu / Linux distributions (CLI proficiency is a must: diagnosing a failed service from logs, editing configs, and debugging over SSH) Hands-on Capability: Physically capable and highly motivated to perform manual infrastructure work (wiring, power, mechanical assembly). Availability: The position includes on-site work and frequent travel (30%); Alongside on-call support rotation . Languages: English: Full professional proficiency (written and verbal) – Mandatory . Willingness to undergo background checks required for airport and border security sites. Nice to have Docker, Ansible or other automation, Bash/Python scripting Experience with security screening or X-ray/CT equipment