Tier 2 Application Support

abra professional services is seeking an experienced Tier 2 Application Support Specialist to provide advanced technical support for enterprise applications, troubleshoot complex system issues, and serve as a key technical expert within the Information Systems support team. This is a full-time position located in central Israel. Key Responsibilities: Provide advanced application support to Tier 1 support representatives, including technical guidance, mentoring, and knowledge sharing. Serve as a subject matter expert for enterprise applications and business systems. Investigate, diagnose, and resolve complex application issues using advanced system permissions. Collaborate with Development, Implementation, and Deployment teams to manage and resolve incidents. Lead the resolution of cross-system issues affecting organization-wide business processes. Identify recurring system issues, improve support processes, and promote long-term solutions. Develop, maintain, and share technical knowledge and best practices within the support team. Requirements: Proven experience in advanced application support (Tier 2) – mandatory. Experience working with Development, Implementation, and Deployment teams – mandatory. Hands-on experience investigating and troubleshooting complex issues in enterprise systems – mandatory. Strong understanding of business processes and integrations between enterprise applications – mandatory. Ability to work independently, take ownership, and manage issues from investigation through resolution – mandatory. Excellent customer service orientation, communication, and interpersonal skills – mandatory. Strong analytical thinking, independent learning abilities, and a broad system-level perspective – mandatory. Advantages: Experience supporting enterprise ERP and CRM systems. Hands-on experience supporting Tefenit ERP – significant advantage. Hands-on experience supporting Salesforce CRM – significant advantage. Familiarity with cross-organizational business processes and system integrations.