Senior Solutions Engineer

What You’ll Do Be the technical lead for demos, product deep-dives, and POCs during sales cycles. Remain the customer's single technical point of contact from signed contract through go-live Act as the technical bridge between customers and R&D, performing initial investigations of customer-reported issues Provide occasional Tier 3 support for complex or escalated cases Own and implement customer-facing analytics tools, including configuring Apache Superset connected directly to our datalake Collaborate with Sales, Product, and Engineering to translate customer needs into scalable solutions Help shape technical processes and best practices in a small, fast-moving team What We’re Looking For Required 5+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, Implementation Engineer, Technical Consultant, etc.) Strong technical troubleshooting skills and comfort working across data, APIs, and integrations Experience implementing or configuring BI / analytics tools (e.g., Superset, Looker, Tableau) Excellent communication skills with both technical and non-technical stakeholders Ability to thrive in a startup environment with broad responsibilities