Head of Content Operations

About Bites Bites is an AI frontline enablement platform. Companies with large deskless workforces — retail, hospitality, logistics, manufacturing and healthcare — use Bites to train, update and engage their employees through short, mobile-first content delivered where they already work. Founded in 2020, Bites is headquartered in Tel Aviv with a growing team in the US and serves enterprise customers worldwide. The role Reports to: Chief Customer Officer (CCO) Content is at the heart of what Bites delivers to customers. We are looking for a Head of Content Operations to lead our global content team of around 10 people and own how content work gets done: intake, prioritization, allocation, delivery, quality and performance. This is an operations leadership role, not a creative-director role. You will take a busy, talented team working across Israel and abroad and turn it into a predictable, measurable delivery engine — with clear priorities, reliable deadlines, consistent quality and KPIs that show where we stand and where to improve. What you'll do Manage, coach and develop the content team in Israel and abroad, including hiring and onboarding as the team grows Own the intake of content requests from customers and internal teams (Sales, Customer Success, Marketing, Product) and prioritize the work against business needs Allocate tasks across the team by capacity, expertise and priority, and keep the workload balanced Own deadlines and delivery: track every project from request to hand-off and make sure it ships on time Run quality assurance and final review of deliverables so that everything leaving the team meets Bites' standard Define, build and track KPIs at the individual and team level Measure productivity, turnaround time, revision rates, customer satisfaction and quality, and act on what the data shows Continuously improve the department's processes, tools and workflows, including the use of AI tools in production Serve as the main point of contact for other departments on content capacity, timelines and status What we're looking for 4–6+ years of experience, with a significant part in managing teams and running operations Proven experience managing workload, capacity and delivery for a team of 8+ people Strong prioritization skills: you can take competing requests from many stakeholders and turn them into a clear plan Hands-on experience building and managing KPIs and using data to drive team performance High standards for quality and a structured approach to quality control Process-minded and comfortable designing and improving workflows Excellent communication skills and excellent English, written and spoken Nice to have Experience in a SaaS company or in a content, creative, localization or production environment Experience managing a distributed or offshore team across time zones Familiarity with project-management and workflow tools (e.g. Monday, Asana, Notion, Jira) Experience with AI content-generation tools and how they fit into a production workflow What we offer Leadership of a global team at a fast-growing SaaS company where content directly drives customer value The mandate to build the processes and KPIs the department runs on Direct work with company leadership and every customer-facing team Competitive compensation and benefits Show more Show less