Tier 3 Support

About the job VYBS is a mobile rewards platform, and we're growing. We're looking for someone to take on the queue and handle the more complex cases Tier 1 can't resolve. Support is where problems surface first, and catching them early is the difference between a few affected users and a few thousand. We want someone who connects the dots and raises issues as they appear. Located in Sarona, Tel Aviv, this is a full-time in-office position. Key Responsibilities Handle incoming user queries, and investigate the complicated ones. Review accounts across a range of internal tools to identify the root problem. Work closely with the Support Lead to catch issues before they turn into a crisis. Interface with our global support team and keep them updated on new features and developments. Play VYBS as a user and learn the platform end to end, because service quality depends on understanding the product. What We're Looking For English mother tongue - must Decision making: Collate data from various sources, build a case, and commit to an answer Self starter who enjoys learning new things Attention to detail, and pride in the quality of your work Comfortable with technology and new software Nice to have Previous customer or user support experience Familiarity with Fin (Intercom) and Mixpanel Conversational Hebrew or better, for in-office communication Additional Entry-level role that opens the door to a career at VYBS.